CallQast is a web-based call center solution based on Asterisk PBX. AJAX technology allowed us to move everything (well, everything except the phone) into the web interface. CallQast allows you to control calls and agents, watch live information, receive real time notifications, generate reports and a lot of other things using only a web browser. This also means you can do this from Windows, Linux or Mac.


Features

• everything (from call control to administration) is done using the web interface
• agents need only a web browser and a phone (classic phone, soft/hard VoIP phone or or even Google Talk)
• real-time information about agents, queues and Asterisk in the web interface
• detailed reports
• multiple inbound queues which can be managed dynamically
• remote agents
• call recording
• conferences
• agents can transfer the customer between queues
• agents can transfer the customer to other extensions
• agents can transfer the customer to another specific agent
• agents can invite other extensions to participate in a discussion
• administrators can listen, intervene or hijack the customer while an agent is talking to the customer
• integrates with web-based CRMs, for example SugarCRM (retrieve caller information from CRM and integrates CRM into CallQast web interface)
• IVR front-end

Requirements

• Apache Tomcat or other servlet container
• Asterisk 1.4.x (not necessarily on the same computer with CallQast)
• MySQL server (not necessarily on the same computer with CallQast)
• Java 5 or greater

 

Our goal is to deliver an easy to use, feature rich and scalable product. If you have any suggestions or feature requests feel free to contact us.